The first
conversational ticketing agent.
Ticket #482 created and assigned
30s ago · Design team · High priority
From WhatsApp
to ticket resolved.
How the agent detects each request, asks for what's missing and routes it to the right team — in the channels you already use.
What a team looks like
without a system.
WhatsApp · Teams · Email · hallway conversations.
No forms. Just conversation.
AgentLayer turns chaos into organized work automatically. The user speaks in plain language; the agent extracts, structures and prioritizes without anyone filling in a field.
I need a banner for Thursday's launch.
Got it. Which channel is it for — social, email or internal screen?
Social, 1080×1080 format.
Done. Ticket created: 1080×1080 banner design for Thursday's launch. High priority. Routed to the design team.
Almost-human interaction. Machine speed.
Six capabilities that work together to turn conversations into structured work — no friction.
Natural conversation
The user talks as always. The agent extracts, structures and prioritizes without forms.
Smart classification
Type, priority, team and deadline are detected automatically from the message.
Automatic routing
Every ticket reaches the right team without anyone needing to redirect it.
Proactive follow-up
The agent flags tickets that have been waiting too long.
Full traceability
Every request is documented with history, sender and decisions made.
Metrics by team
Volume, response times and request types per team — in real time.
Works across every team.
If your team gets requests, there's an agent waiting.
Access, incidents and technical requests structured instantly.
Briefs captured in conversation — no forms, no lost emails.
Vacation requests, leave and onboarding organized automatically.
Contract reviews and legal queries with full context from the start.
Let's work
together.
No commitment. Just a conversation.