Operations · Ops & Processes

Know what happened
with every shipment.
Without calling anyone.

Reconcile your ERP or spreadsheet with WhatsApp. One status per document, updated on its own.
Shipment Tracking
Tracking · In transit

Package · ETA 14:32

North route · Driver notified · 12 min delay

The Problem

Your system says one thing. WhatsApp says another.

The spreadsheet has the shipment scheduled. The real confirmation arrives hours later via WhatsApp, written in shorthand. The operational gap lives there.

53%

Of shipping costs come from the last mile

USD 13.7B

LATAM last-mile market size in 2025

+3B

WhatsApp users — confirmed operational channel

The Solution

One view. The real status.

The agent reconciles your master source with what actually happens on the ground. It reads ERP, Excel or Google Sheets. It interprets WhatsApp. And returns a single dashboard, one row per document.

WhatsApp group · North-route drivers

Juan Rojas · 14:32

45821 delivered, doorman signed 14:32

⚡ #45821Delivered ✓

Pedro Vera · 14:45

doc 45890 couldn't do it, customer closed, left notice

⚡ #docFailed ✗

Luis Campos · 15:01

45901 out for delivery, arriving in 20min

⚡ #45901En route →

How It Works

A deliberate flow end to end.

Five automatic steps that go from the master source to the live dashboard — no manual work in between.

01

Read the master source

Load the day's shipment list from ERP, Excel or Google Sheets.

02

Ingest WhatsApp

Receive messages from the operations group — free text, shorthand and photos of waybills.

03

Interpret and normalize

Translate informal language into statuses: Pending, En route, Delivered, Failed, Delayed.

04

Cross-reference and update

Use the document number as the key. Find the order and fill in time, notes and evidence.

05

Dashboard + alerts

Updates the central dashboard and fires alerts for stuck or failed orders.

Differentiators

What no TMS does.

It doesn't replace your existing stack — it completes it. Six advantages no transport management system covers by default.

Doesn't replace your system

Start in Excel-only mode without touching the ERP. Scale to deeper integrations when the operation justifies it.

WhatsApp as real input

Doesn't treat WhatsApp as an exception. Turns field conversations into structured input.

Handles field language

Understands shorthand and imperfect phrasing — no need for clean sentences.

Proactive alerts

Detects orders without updates, failed or delayed, and triggers alerts before end of day.

One view for everyone

Warehouse, customer service and coordination work off the same status — no calls, no message hunting.

Learns from corrections

When a status is misread, the correction refines rules and vocabulary. The system improves with use.

AgentLayer

Define your master source.
The agent handles the rest.

30-day pilot on your real operation. No replacing your ERP. No driver app.

No replacing your ERP · No driver app · No large-scale IT project