Ecommerce · Customer Support

The first support agent
built for ecommerce.

Turns every inquiry into a sales opportunity.
Customer Support Agent
Customer Support

Answered in 4 seconds

After hours · Brand tone applied

In action

Engages, resolves
and converts.

How the agent serves your customer in the channel they already use, answers questions in seconds and hands off when needed.

The Problem

70.19% of carts are abandoned.

70%

Of inquiries go unanswered — each one is a lost sale

67%

Of wholesale sales lack a dedicated channel to capture the opportunity

The Solution

Every answered inquiry is an opportunity recovered.

The agent engages, recommends and converts — in the channel the customer already uses. Conversational, contextual and always available.

Support Agent · Live

What's the difference between model A and model B?

Model B has longer battery life (+40%) and is water-resistant. If you'll use it outdoors, I'd recommend B.

I need 200 units for my store. Do you have wholesale pricing?

I see you're a B2B buyer. I'll connect you with our sales team with the full context of your inquiry.

Measurable Impact

Results you can see in the business.

+34%

In average ticket from contextual upsell

2.1x

Products per transaction via cross-sell

24/7

Availability with no added team cost

Response Time
12h→ 8s

Off the average ecommerce response time.

Freshdesk, 2025 · AgentLayer Pilot
Capabilities

Everything
an ecommerce that sells more needs.

Conversational product advice

Answers technical questions, compares products and guides the customer to the right purchase — like an expert seller available 24/7.

Contextual upselling and cross-selling

Reads the context of each conversation and suggests complementary or upgraded products at the right moment.

Wholesale-channel detection

Automatically identifies B2B buyers and routes them to the right channel, capturing opportunities that used to slip through.

Real-time metrics

Dashboard of conversations, conversion rates, average tickets and opportunities identified per session.

Instant response

No wait times. Every inquiry answered immediately, in the channel the customer already uses.

Native catalog integration

The agent knows your inventory, pricing and stock in real time. No manual updates.

Who it's for

Built for those who
sell more without hiring more.

Mid-Market Ecommerce

Scale support without scaling the team

Wholesale Channel

Capture B2B leads that used to get lost in retail chat

Large Catalogs

Acts as an expert advisor across thousands of SKUs in seconds

Integrations

In the channel your customer already uses.

Shopify
WooCommerce
Vtex
WhatsApp
Instagram
Webchat
Slack
Teams
AgentLayer

Sell more
without more headcount.

The agent that turns every inquiry into an opportunity.

No commitment · Just a conversation